AT&T

Reviews

• Katia Mompoint

  Sep, 16 2018
  ★ ☆ ☆ ☆ ☆
  Came to this store for something simple and ended up being caught in a mess. Every time I go there I get treated like I didnt purchase my equipment and services there so If you’re not buying, they are rude and nasty. Messed up my account and won’t even fix it. Horrible customer service from Lynette and Jessi. Jessi didn’t fix the account and the manager Lynette didn’t care to help, sending me to another store. Came to another location and my account was fixed within 20mins. Never going there again!!
• Omri Veader

  Mar, 06 2018
  ★ ☆ ☆ ☆ ☆
  Walked in in order to sign up for internet and TV, I indicated that I might only use the services for one month as I was moving, they said that they will charge me $99 for installation plus monthly service cost, after arguing with them, they offered me a $50 visa rewards card in order to offset the cost, I agreed.
  A month later, I cancelled my account with AT&T since I tried the Direct TV Now service and it was really bad. At this point, I contacted customer service in order to find out when will I be getting my $50 card, they indicated that since I cancelled the service within 90 days, I'm not eligible to receive the card. After spending 2 hours and talking to 4 different departments, I understood there's nothing to be done, and AT&T will not be sending me the promised rewards card.
  In addition to that, the gifted salesperson in the store indicated that I HAVE to come back to the store in order to sign up for Direct TV Now (not true) after trying to upsell me into a tv package I don't need (we went through the channels we need).
  In conclusion, the retail store is a bunch of dishonest scammers, they are useless as everything could be done online with better prices and better disclosures, and AT&T customer service won't stand behind the retail store representatives' word since I obviously have no proof of it.

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